I visited the newly opened Reliance Timeout store in Bangalore last weekend. The press releases said that it was an ‘entertainment’ store focusing on books, music and toys.
I walked in and I first saw the ‘Books we recommend’ section. It also had an assortment of magazines. My first thought was to compare it with the specialist book shops like Crossword and my favourite Magazines shop (which, er…focuses on magazines). I asked the nearest shop attendant about the DVD section. He in turn looked for help from some other attendant and he in turn looked around for help. First thought – why on earth start a store without proper training of employees? I got bugged and decided to do a walk about.
The toys section was fairly elaborate. They also had a little play area for kids. Nice touch. I also noticed a stationery section. I did not venture explore it but again thanks to the recent ads & press releases, I was thinking: ‘Hmm, when I have Staples to check out in Bangalore, why come here for stationery?’
The books section had the usual titles – humour, crime, management etc. I also noticed a fairly ealaborate regional languages section. I wanted to enquire about books by Carl Hiassen, but I assumed that the attendant will not know.
The music and DVD section had the usual chart toppers but I could not find ’24 – Season 4′ DVD set. I remember seeing it at Music World and I thought: ‘Hmm, isn’t the music & DVD collection wider elsewhere?’
The ground floor also had a limited collection of perfumes (the image of a wide selection at Shopper’s Stop flashed through my mind). A part of the shop is still being finished (the electronics section on the first floor).
This got me thinking: if the experience of shopping at these ‘general’ stores is not going to be mind blowing, I would rather prefer shopping at specialist outlets – for books, electronics and so forth. In terms of verticals, I thought Reliance got it right with their jewellery store and the footwear store (Footprint). But with Timeout, unless they offer a wider choice and improved shopping experience, the other specialist outlets would be my preferred choice.
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